At grand 88, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino players, how we use and store it, who we share it with, and what rights you have over your own data. By registering an account or using any part of the platform, you agree to the practices described here. If you have questions, our FAQ page is a good place to start.
When you register and use the grand 88 platform, we collect personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you use the platform, including your IP address, device type, browser information, and session activity logs. Identity verification documents — such as a government-issued ID — may be requested to confirm your eligibility and comply with anti-money laundering requirements. We collect only the information that is genuinely needed to provide you with a safe, secure, and personalised gaming experience. You are responsible for ensuring that all information you provide is accurate and kept up to date.
Your personal data is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the sports betting and gaming services you have signed up for. We also use your information to send you important account notifications, respond to support requests, and — where you have opted in — inform you about relevant promotions available on the Promotion page. Transaction and activity data helps us detect and prevent fraud, money laundering, and other prohibited behaviour on the platform. Aggregated and anonymised data may be used internally to improve platform performance and user experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
grand 88 does not sell your personal information to third parties. We share your data only with trusted service providers who help us operate the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable privacy laws. We may also disclose your information to Philippine regulatory authorities, lawenforcement agencies, or courts where we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified in advance. We never share your data with third-party advertisers or marketing networks without your explicit consent.
We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the grand 88 platform is encrypted using secure protocols, and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems. You also play an important role in keeping your account secure — never share your password with anyone, and contact our support team immediately if you suspect unauthorised access to your account. grand 88 will never ask for your password via email, chat, or any other channel.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will confirm the retention period that applies to your specific data at that time. You may contact our support team at any point to ask about the data we hold on you and how long it will be kept.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete data that is no longer necessary for the purposes for which it was collected. You may also withdraw your consent to marketing communications at any time without affecting the lawfulness of processing that took place before your withdrawal. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant Philippine data protection authority. To exercise any of these rights, please contact our support team with your account details and a clear description of your request. We aim to respond to all data rights requests within 30 days.
grand 88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via their account contact details and update the effective date shown at the top of this page. Continued use of the platform after any update has been published constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you are always aware of how your data is being handled. If you have any questions about this policy or how your data is used, please visit our FAQ page for further guidance.
Quick answers to what our players most often want to know about how their information is handled.
No — grand 88 does not sell your personal information to any third party under any circumstances. Your data is shared only with service providers who help us operate the platform, such as payment processors and identity verification partners, and only to the extent necessary for them to do their job. All such partners are contractually bound to handle your data securely. We do not share your information with advertisers or marketing networks without your explicit consent. Your privacy is a core commitment of the platform, not an afterthought.
Identity verification is a legal requirement for licensed online gaming platforms operating in the Philippines. Collecting a government-issued ID allows us to confirm that you are who you say you are, that you meet the minimum age requirement of 21 years old, and that your account is not being used for fraudulent or money-laundering purposes. Your ID documents are stored securely and are never shared with third parties except where required by Philippine law or regulatory authorities. Verification is a one-time process for most players and helps protect both you and the integrity of the platform. If you have concerns about submitting documents, please visit our FAQ page for more details on how verification data is handled.
Yes — you have the right to request a copy of the personal data we hold about you at any time. To make a data access request, contact our support team with your registered account details and a clear description of what information you would like to receive. We aim to respond to all such requests within 30 days. The information provided will cover the personal data we hold, the purposes for which it is being processed, and any third parties it has been shared with. If you believe any of the data we hold is inaccurate, you can also request a correction at the same time.
When you close your grand 88 account, we are required by Philippine law to retain certain records — particularly transaction history and identity verification documents — for a minimum period, typically five years, to comply with anti-money laundering regulations. After the applicable retention period has passed, your data is securely deleted or anonymised so it can no longer be linked to you personally. During the retention period, your data is not used for any marketing or operational purposes — it is held solely to meet our legal obligations. If you want to know exactly what data will be retained and for how long after your account closure, contact our support team before proceeding with the closure request.
grand 88 is built for Filipino players who want a safe, transparent, and mobile-first gaming experience. Create your free account today and enjoy sports betting, live casino games, and instant GCash payments — all with your data protected every step of the way.